F&H Solutions Group supports companies in their goal of maintaining good customer relations through effective de-escalation techniques.
F&H Solutions Group works with new and existing staff in learning important customer-focused emotional intelligence (EQ) techniques to further reduce and eventually eliminate potential customer service disasters. EQ provides a basis for recognizing, understanding and managing one’s own emotions during customer interactions which will assist with de-escalating negative experiences for both customers and team members.
OBJECTIVES
Our training workshop consists of experiential learning, instruction and interaction in the following areas:
The court of public opinion has the potential to make or break a business. We are in the business of helping brands succeed. Most importantly, we provide the training and support for this new solution that ensures staff can ramp up quickly and develop concrete improvements in customer service, customer satisfaction, and sales metrics.
From creative solutions to strategic consultation, we are always ready to help.
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