What are two basic actions that can improve the leadership within a company or department? This season’s final episode of “Undercover Boss” clearly identifies such actions and Chris McCann, president of 1-800-Flowers, the largest florist and gift shop in the U.S. promises to use them to improve his leadership.
Because a person is in management doesn’t mean they have all the knowledge and ideas to improve the company. This is especially true if the supervisors spend little time with their employees. The fact is that many managers may give lip service to wanting to listen to their employees but they don’t take the time to do it. Some CEO’s repeatedly say that “our employees are the Company’s greatest asset”, but too many companies do not tap into this asset.
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