Dave Rife, one of the owners of White Castle, went undercover as an entry level employee by the name of David Allen. In this episode, there were two examples of how new employee training is not helping the employee, the Company or the customer. The first was where Dave was one of 70 other employees and managers at a new store opening. The second example took place at a White Castle bakery where Dave never received much help from his supervisor or anyone else.
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