The key to effective management is communication and documentation. The Communication & Documentation training program helps managers dramatically improve their company’s ability to avoid litigation or successfully defend cases that cannot be prevented. The program provides an interactive and entertaining way to demonstrate the importance of effective communication and documentation.
In one hour, managers experience the challenges associated with inadequate documentation by viewing a deposition of a former employee suing for race discrimination and harassment and a painful deposition of her manager. After viewers discuss the problems presented in the depositions, a third mock deposition illustrates the difference a minimal amount of documentation can provide. Viewers also explore the positive and negative impact of email and the proper way to view “progressive” discipline.