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Munoz's biggest challenge at United: fixing a 'toxic culture'

April 24, 2017

In this article, FHSG President Jerry Glass is interviewed about fixing the toxic culture at United:

Jerry Glass says people are right to be skeptical that United can change. But he's bullish. "I see a very different United taking shape," says Glass, who's been involved with United in the past but wasn't part of any recent negotiations. He points to the reaction last summer when Munoz hired Scott Kirby from American Airlines as president. "I saw excitement at United that I'd seen maybe never, that they were bringing in the best people they could. People I know at United went, wow!"