At F&H Solutions Group, our first priority is to deliver the highest-quality consulting services to our clients. We embrace a Client Service Philosophy that is anchored by several core principles:
We will make your job easier.
- We will understand your goals and collaborate with you on strategies to meet them.
- We will use your time efficiently and respectfully.
- We will flag unanticipated issues in advance.
- We will treat your internal administrative processes, including budgets and status reports, like our own.
We will know your business and needs.
- We will meet with you to learn about your objectives, your business and your people.
- We will send our best, experienced consultants to work with your labor or HR department to understand expectations.
We will be accessible, responsive and, most importantly, proactive.
- We will meet with you to improve our service and resolve relationship or process issues at your convenience and on your schedule.
- We will address any client service issues immediately.
We will manage your costs like our own and focus on top-line growth as it were our own business.
- We will actively manage costs consistent with your internal goals and processes.
- We will collaborate with you on budgets and staffing plans for the best value possible.
- We will track costs against your budget and be accountable for our performance.
We will use our best resources to provide a cost-effective, quality work product.
- We will staff your projects with consultants of the appropriate skill level and use a cost structure based on your specific needs and objectives.