You are here

Jerry Glass

Tip Tuesday: Aftermath of Coronavirus - Impacts to Relationship With Labor

Employers' relationships with unions have dramatically changed since COVID-19 hit the U.S. How will the aftermath of the virus impact your employers' relationships with labor?
  • Negotiations on new or existing contracts are likely suspended during this crisis. When restarting negotiations, the economic outlook could be very different than before the pandemic.

Tip Tuesday: Coronavirus Policy Questions to Consider

Companies are rapidly developing COVID-19 policies for their employees in real time.  Things to consider include:

Tip Tuesday: Effective Techniques to Managing Employee Performance

  • Defining roles, responsibilities and expectations
  • Completing orientation and training on rules, policies and work processes/skills
  • Setting standards and objectives - daily and over time
  • Observing performance and providing informal or formal feedback
  • Correcting behavior when necessary, usually with counseling or discipline
  • It is Critical to Bottom Line Performance:
  • Employees ARE the #1 asset, particularly in specific industries:

-Safety and rules compliance
-Customer facing
-Self-supervising many times

Tip Tuesday: Conducting an Effective Counseling Session

​Properly counseling employees is a critical part of management’s job. Below are essential elements for a productive counseling session:

Tip Tuesday: Benchmarking How Competitors Compensate Employees

Benchmarking how competitors compensate their employees is an important tool when engaged in collective bargaining. How can you make sure you are conducting an “apples-to-apples” comparison? You need to identify a comparable group of companies in your industry.  Here are some important benchmarks:

Tip Tuedsay: Labor Due Diligence in a M&A

  • When engaged in due diligence in a merger and acquisition where there are unionized employees, don't forget to:
  • Review all collective bargaining agreements, letters of agreement, and memorandums of understanding;
  • Obtain a list of all open grievances, pending arbitrations, litigation involving unions, and cases awaiting decisions;
  • Understand the issues with all open grievances, arbitrations, litigation, including potential financial liability; and
  • Meet, if possible with labor leaders so you have a better understanding of their issues and concerns.

Tip Tuesday: Costing a CBA With a Union Counterpart

One of the most important parts of negotiations is making certain both sides understand the potential cost of a new labor agreement.  Here are some tips to follow when working with a union counterpart on costing.

Tip Tuesday: Interest-Based Bargaining

  • Keep personalities away from the table 
  • Go hard on the issues, soft on people 
  • Be creative 
  • Focus on interests, not on positions 
  • Focus on joint value 
  • Try not to criticize the other sides’ ideas 
  • Look forward, not backward 
  • Try to solve each others problems 
  • Address fears, hopes, concerns 
  • See perspectives from the other side 

Tip Tuesday: Signs You May Need Labor Help

  • Increase of employee turnover 
  • Rumors of employee organizing 
  • Insufficient Management Training 
  • Rise in HR complaints
  • Tone of exit interviews changes regarding work environment 
  • Employee communications about management changes 
  • Small groups of employees congregating in places where they don’t normally meet 

FHSG Celebrates 30 Years

To Our Loyal Clients and Colleagues,

The story of our firm began 30 years ago when Jerry Glass, an aspiring entrepreneur, seized an opportunity in the marketplace. Jerry realized he could have an impact on the airline industry if he focused on the significant labor relations issues plaguing carriers. He did not know at the time, but this was the start of a small yet highly effective company that now has more than 75 clients spanning multiple industries nationwide.