Choosing an arbitrator is a critical part of any grievance and arbitration section. Who the parties select to hear a grievance impacts credibility, fairness, and the strength of the grievance process. Keep in mind:
- Experience with union contracts: Especially discipline, discharge, seniority, and past practice.
- Decision style: Fact-sensitive, equitable, and clear in written reasoning.
- Fairness & track record: Look for balanced awards and strong credibility assessments.
- Understanding of the culture of a plant, facility or shop: Context matters in labor relations.
- Accessibility & scheduling: Timely hearings protect members, limit financial exposure to a company, and reduce case backlogs.
- Peer recommendations: Consult internal and external counsel, or your labor relations networks.