Handling grievances isn’t just an HR responsibility. Supervisors play a crucial role in resolving issues early, fairly, and professionally.
Here are 9 ways supervisors can handle grievances the right way:
- Know the contract
- Stay objective
- Document everything
- Communicate clearly
- Respond on time
- Loop in HR/Labor Relations when needed
- Maintain confidentiality
- Be consistent
- Focus on resolution, not blame
Effective grievance handling strengthens trust, preserves relationships, and stops issues before they escalate. Ready to equip your supervisors with the skills they need? Ask us about our Grievance Handling Training.