Each employee within an organization puts forth discretionary effort; they come to work with a choice of how much effort they are willing to give their company. An engaged employee is a person who is fully involved in, and enthusiastic about, his or her work. These types of employees care about the future of the organization and feel a strong emotional bond to the business.
In this book, Employee Engagement, Brad Federman discusses how organizations can create an environment that truly engages its employees in order for the company to flourish.
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