Frontline supervisors and managers can be either your greatest strength or your biggest vulnerability in labor relations.
Here are five key areas to assess to determine whether your leaders are prepared to effectively manage contract administration. Do your leaders....
- Understand basic labor law obligations?
- Understand contract administration responsibilities?
- Respond consistently to complaints and discipline?
- Know how to identify early employee-relations concerns?
- Know how to be prepared for grievances, investigations, and bargaining interactions?