Properly counseling employees is a critical part of management’s job. Below are essential elements for a productive counseling session:
- Counseling sessions should always occur privately
- When meeting with the employee, make sure you state the problem objectively
- Take the time to listen to the employee’s statements and concerns
- Be clear to lay out the policies, rules and expectations
- Be certain to summarize how you are leaving the discussion
- All conversations should be documented with follow-up's, as needed