Tip Tuesday: Effective Techniques to Managing Employee Performance

• Defining roles, responsibilities and expectations
• Completing orientation and training on rules, policies and work processes/skills
• Setting standards and objectives - daily and over time
• Observing performance and providing informal or formal feedback
• Correcting behavior when necessary, usually with counseling or discipline
• It is Critical to Bottom Line Performance:
• Employees ARE the #1 asset, particularly in specific industries:

-Safety and rules compliance
-Customer facing
-Self-supervising many times
-Multi-tasking, particularly in smaller companies

• Employee work environment and engagement

-​Morale
-Productivity
-Health and well-being of the company
-Everyone pulling in the right direction

• When employee performance is failing, address it.  Do not let it fester.
• While some employee performance problems are correctable with training and goal-setting, many are behavior-based.
• Addressing behavior or misconduct starts with:

-Goal of correcting, not punishing
-Having a progressive approach and policy of counseling or coaching and, if necessary, formal discipline