- Be proactive with contract compliance to avoid grievances from being filed, if possible.
- Always review your CBA before making decisions and involve your HR or Labor Relations professionals.
- Ensure that grievance investigations are thorough.
- Less is more during grievance meetings.
- Listening is important. Make sure to meet the response timelines in the CBA, but don’t feel rushed to make decisions on the spot.
- Draft decisions denying a grievance carefully and do not include extraneous information.
- Consider reasonable settlements which could resolve an issue and maintain good relationships without setting precedent.