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Tip Tuesday: Tips for Handling Grievances

October 1, 2019
  • Be proactive with contract compliance to avoid grievances from being filed, if possible.
  • Always review your CBA before making decisions and involve your HR or Labor Relations professionals.
  • Ensure that grievance investigations are thorough.
  • Less is more during grievance meetings.
  • Listening is important. Make sure to meet the response timelines in the CBA, but don’t feel rushed to make decisions on the spot.
  • Draft decisions denying a grievance carefully and do not include extraneous information.
  • Consider reasonable settlements which could resolve an issue and maintain good relationships without setting precedent.