Tip Tuesday: What Makes a Great Hearing Officer?
May 10, 2022

Hearing officers play an important role. Companies must ensure that they select and train the right people. So, what does it take?

A great hearing officer is someone who:

  • Is a good listener
  • Maintains an orderly proceeding
  • Rules fairly with respect to each party's objections
  • Is well versed in general arbitration principles under the Railway Labor Act (especially railroad cases)
  • Rules on cases after a thorough review of the facts and evidence presented, while thoroughly understanding and applying the proper burden of proof (substantial evidence)
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